Exchange and Return Policy
Return period
You may request a return within 7 days of receiving the product, provided it is in its original condition with all accessories and packaging, and has not been used or installed.
Exchanges
Products may be exchanged within 7 days, subject to availability of the replacement, with payment of any price difference.
Defective products
If your product arrives defective or different from your order, contact us within 3 days of receipt, and we will cover shipping and the exchange or refund.
Items that cannot be returned
- Products that have been installed or used, unless they have a manufacturing defect.
- Installation and maintenance services after they have been carried out.
- Hard drives after they have been opened or used.
- Bundles with any item missing.
Installation service
Installation can be cancelled free of charge up to 24 hours before the appointment.
Return shipping costs
For returns not caused by a defect, the customer pays return shipping, and the original shipping fees are not refunded.
Refunds
Refunds are made to the original payment method within 7–14 working days of receiving and inspecting the product. Cash on delivery orders are refunded by bank transfer. Tabby and Tamara refunds are processed through the same provider.
Warranty
All products carry a two-year warranty against manufacturing defects. It does not cover misuse, breakage, electrical voltage problems, or unauthorized repairs.
How to request
WhatsApp or call: +966538015450, or email: [email protected]. Include your order number and the reason for the return. Working hours: every day of the week, 8:00 AM to 12:00 midnight.